Refund and Cancellation Policy
1. Introduction
At NE Travel Solutions, we understand that travel plans can change. This Refund and Cancellation Policy explains how customers can request cancellations, when refunds may be available, and how cancellation requests are handled.
This policy applies to taxi rentals, local and outstation transportation, airport transfers, sightseeing transportation, and other services booked through NE Travel Solutions, subject to the terms confirmed at the time of booking.
2. Cancellation Requests
Customers should submit cancellation requests using the official phone number, WhatsApp, email, or another communication channel published on our website.
The request should include the customer’s name, booking reference, travel date, and relevant booking details.
Customers should obtain written confirmation of the cancellation for their records.
Cancellation conditions may vary according to the service, notice period, and any applicable third-party charges.
Customers should contact us as early as possible if they need to cancel or modify a booking.
3. Cancellation Charges
Where a specific cancellation schedule has been communicated and accepted at the time of booking, that schedule will apply subject to applicable law.
If no separate schedule was provided, customers should contact NE Travel Solutions to confirm the applicable conditions. Any relevant deductions will be explained before an eligible refund is processed, where reasonably possible.
4. Refund Eligibility
A refund may be considered in circumstances such as:
A cancellation made in accordance with the agreed booking terms.
A confirmed service that NE Travel Solutions cannot provide and for which no suitable alternative is agreed.
A verified duplicate or erroneous payment.
Any other circumstance in which a refund is required under the booking terms or applicable law.
Refund eligibility depends on the circumstances, services already provided, and any applicable supplier conditions.
5. Non-Refundable Amounts and Deductions
Subject to the agreed booking terms and applicable law, deductions may include:
Advance amounts expressly identified as non-refundable at the time of booking.
Costs already incurred for vehicle arrangements or third-party services.
Charges for services already provided or completed.
Payment processing charges that cannot be recovered.
Other disclosed and applicable cancellation charges.
6. No-Shows and Late Arrivals
If a customer does not arrive at the agreed pickup point or misses the scheduled service without providing sufficient notice, the booking may be treated as a no-show.
Refunds for no-shows, missed pickups, or late arrivals will depend on the confirmed booking conditions and the circumstances involved.
Customers should inform us promptly if they expect to be delayed or unable to use a booked service.
7. Cancellations by NE Travel Solutions
If NE Travel Solutions must cancel a confirmed booking, we will notify the customer as soon as reasonably possible.
We will discuss an alternative arrangement or refund for the affected service, as applicable. The outcome will depend on the services affected, amounts paid, agreed booking conditions, and applicable law.
8. Weather, Road Closures, and Unforeseen Circumstances
Taxi services may be affected by heavy rainfall, landslides, road closures, traffic restrictions, government orders, natural disasters, or other unforeseen circumstances.
We will make reasonable efforts to arrange alternatives where available. Refunds, credits, or additional charges will depend on the confirmed booking terms, recoverable costs, and applicable law.
9. Changes to Bookings
Requests to change travel dates, pickup locations, destinations, passenger numbers, vehicle categories, or service duration are subject to availability.
Changes may result in revised fares, additional charges, or cancellation fees. Applicable additional costs will be communicated before confirming the change wherever reasonably possible.
10. Refund Processing
For refund-related questions or disputes, customers should contact NE Travel Solutions with their booking reference, payment receipt, and relevant supporting details.
We will review the request and communicate the outcome through an appropriate contact channel. Customers should retain payment receipts and written booking confirmations.
12. Policy Updates
NE Travel Solutions may update this policy from time to time. For existing bookings, the conditions communicated and agreed at the time of booking will be considered, subject to applicable law.
13. Contact Us
For cancellations, refund requests, or questions about this policy, please contact NE Travel Solutions through the official contact details published on our website:
Website: https://netravelsolutions.com